RETURN & EXCHANGE POLICY 

We have a 100% customer satisfaction policy, so we are offering a 14 days return policy,

Within 14 days of receiving the shipment date and time, the customer must submit a return or replacement by mail. The window for returns will be closed. There won't be any replacements or returns made.

To check for product damage, faults, and a delivery problem involving the wrong product, please take a video of the package opening.

EXCHANGES

However, if in case the product doesn’t fit your size,color or any issue, we are happy to help you with a hassle-free exchange process.

All you need to do is to initiate an exchange request through our channel/website with the particular order number within 14 days from the date of delivery of your order.

Exchange eligibility: The product(s) requested for exchange should in resalable condition. It should not be used, washed, worn and must be returned with intact tags and original packaging.

RETURNS

- In case of returns, all the above-mentioned steps have to be followed to initiate the return request.

-Once the product(s) is delivered to us and the quality checking process is completed. The team will provide you ‘Store Credits’ worth the value of the returned product that can be used for a future purchase from the channel/surtisilk. The credits will be available in your in the name of your channel/website account and the same will be valid for 12 months.

-All the return and exchange requests can be raised only once per order.

REFUNDS

"All refunds will be processed/credited in a form of 'Store Credits' that can be used for future purchases."

The actions you must take to obtain an exchange/return (store credit) for your purchase are listed below.

Step 1:

First, send us an email at care@surtisilk.com.

Step 2:

 Attach the Order No., Registered Mobile No., or Packaging Slip Image as a mail attachment. Include a product photograph or a video that focuses on a product issue as well.

Step 3:

 Our support team will start the return/exchange process once they are satisfied with your issue. (Action must be taken within 24 business hours)

     4) The product must be returned with the labels on, in its original slip, and in unused condition.

Step 5) Our return/exchange team will start the exchange/store credit procedure once they have received the item and verified it at their end.