Product Delivery: 
Products should typically arrive within 4-6 days. But depending on the Pincode, it may occasionally require more.


To deliver your products, we collaborate with a number of external courier partners.

Your order will be delivered by INDIA POST or another private courier who serves that area because some pin codes are in remote regions that are not serviced by our courier partner.

Order cancellation:
Please get in touch with us at care@surtisilk.com or call our customer service line at +91 9998514001 to cancel an already-shipped order.


Order cancellation is possible up until the product ships. On COD and prepayment orders, you will get full payment directly from the supplier. If the product was dispatched, the purchaser is responsible for the 350 RS courier cancellation fee.

Ordering the processes
Processing an order without a call of confirmation is not acceptable. Customers who place orders will receive confirmation calls for all of their orders within 24 working hours. Customers can ask our confirmation executive for more details about the product and even demand real photographs or additional images of the item they have ordered. The purchaser will receive the photographs, regardless of their availability.

To confirm the call on the number specified in the order, our executive is doing everything in his power to get in touch with the customer as quickly as possible. However, the order should be regarded as canceled if the number cannot be reached or is not picked up after three attempts.

Note:

Customers must pay a minimum of 20%, or 500, in order to purchase a product.